Terms of service
Terms of Service
Last Updated: September 23, 2026
Welcome to our website. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services operated by ELARION TRADE GROUP LLC (“we,” “us,” or “our”).
By visiting our website, placing an order, purchasing our products, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website or completing a purchase.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required by applicable law.
You may not use our website, products, or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or other harmful material through our website.
We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law.
2. Products and Product Information
We sell automatic litter boxes and related pet products and accessories.
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, colors, features, prices, and other information displayed on our website are accurate.
However, minor variations may occur due to photography, lighting, screen settings, manufacturing variations, product improvements, or packaging updates.
We may update or improve product specifications, packaging, components, or features from time to time, provided that such changes do not materially affect the essential functionality of the product.
Customers are responsible for reviewing product descriptions, specifications, compatibility information, and usage requirements before purchasing.
3. Product Use and Safety
Automatic litter boxes contain electronic and moving components and must be used in accordance with the instructions, warnings, and safety information supplied with the product.
When introducing your cat to an automatic litter box, appropriate supervision is recommended.
Customers are responsible for determining whether a product is appropriate for their pet’s age, size, physical condition, behavior, and individual needs.
Customers should:
- Follow all product instructions and safety warnings.
- Place the product on an appropriate and stable surface.
- Properly clean and maintain the product.
- Avoid modifying, disabling, bypassing, or interfering with safety mechanisms.
- Stop using the product if it appears damaged or operates abnormally.
Children should not operate, climb on, play with, or interfere with an automatic litter box without appropriate adult supervision.
If you believe your product is damaged or malfunctioning, discontinue use and contact:
support@petpovt.com
Nothing in these Terms limits product safety protections or consumer rights that cannot legally be excluded.
4. Product Availability
Products, colors, variations, and accessories may be available in limited quantities.
We cannot guarantee that every product displayed on our website will remain available.
If an item becomes unavailable after you place an order, we may contact you and provide available options, including:
- An alternative color or variation
- A comparable replacement
- Waiting for restocking
- Cancellation and refund
We will not substitute a materially different product without appropriate communication with you.
5. Prices
Product prices displayed on our website may change from time to time.
The price applicable to your purchase will generally be the price displayed when you complete checkout, subject to correction of genuine pricing, technical, or typographical errors where permitted by applicable law.
Applicable shipping charges, taxes, duties, or other fees may be displayed separately during checkout.
6. Orders
Submitting an order does not necessarily constitute final acceptance of the order.
Where permitted by applicable law, we reserve the right to reject, limit, or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing or product information
- Payment authorization problems
- Suspected fraudulent or unauthorized transactions
- Shipping restrictions
- Incorrect or incomplete delivery information
- Orders that violate these Terms
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
7. Payments
You agree to provide accurate, current, and complete billing and payment information when placing an order.
Payments may be processed through third-party payment providers.
We generally do not directly store complete credit or debit card numbers. Payment information may instead be processed by our ecommerce platform and applicable payment providers.
Your use of a particular payment method may also be subject to the applicable provider’s terms and privacy practices.
8. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping information, please contact:
support@petpovt.com
as soon as possible.
We will make reasonable efforts to update your shipping information before fulfillment. Once an order has been processed or shipped, we may no longer be able to change or redirect the delivery address.
9. Delivery Delays
Delivery times provided on our website are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Carrier delays
- Transportation disruptions
- Peak shipping periods
- Public holidays
- Incorrect or incomplete addresses
- Regional delivery restrictions
We will provide reasonable assistance if you experience a delivery issue.
10. P.O. Box Addresses
Due to the size and shipping requirements of certain products, particularly automatic litter boxes, some carriers may be unable to deliver to P.O. Box addresses.
Where necessary, customers must provide a valid physical street address.
If the address provided cannot be serviced by the applicable carrier, we may contact you to request an alternative delivery address.
11. Lost or Misdelivered Packages
If tracking information indicates that your package has been delivered but you cannot locate it, please first contact the applicable shipping carrier.
The carrier may be able to confirm the delivery location, review the driver’s delivery records, contact the delivery driver, or open a missing package investigation.
If the carrier confirms that your package was lost or delivered incorrectly, please contact:
support@petpovt.com
We will review the circumstances and provide an appropriate resolution, which may include arranging a replacement shipment where appropriate.
12. Returns
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
For standard customer-initiated returns, customers are responsible for one return shipping cost only.
Used automatic litter boxes must be thoroughly cleaned before being returned. All litter, pet waste, hair, and other debris must be removed before the product is packaged for return.
Before returning any product, please contact:
support@petpovt.com
Our customer service team will provide the appropriate return instructions and return address.
Do not send returns directly to our business address unless our customer service team specifically instructs you to do so.
Our return warehouse may differ from our business address.
13. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
After the refund has been issued, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.
Processing times imposed by banks and third-party payment providers are outside our control.
Please refer to our Return & Refund Policy for complete details.
14. Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, or you receive an incorrect product, color, or variation, please contact:
support@petpovt.com
Please provide your order number and, where applicable, clear photographs or videos showing the issue.
Depending on the circumstances, available solutions may include:
- Troubleshooting assistance
- Replacement parts
- A replacement product
- A refund
- Another appropriate resolution
If we confirm that a return is required because the product arrived damaged or defective, or because we sent an incorrect item, appropriate return arrangements will be provided without requiring you to pay return shipping costs resulting from our error.
15. Order Cancellations
If you wish to cancel an order, please contact support@petpovt.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible.
After receiving your order, you may request an eligible return in accordance with our Return & Refund Policy.
16. Warranty and After-Sales Support
Where a specific warranty is offered with a product, the warranty period and conditions displayed on the applicable product page or accompanying warranty documentation will apply.
Warranty coverage generally does not apply to damage resulting from misuse, accidents, unauthorized modification or repair, failure to follow product instructions, improper cleaning or maintenance, inappropriate use, or normal wear and tear.
These limitations do not affect statutory warranties or consumer rights that cannot legally be excluded.
For warranty or after-sales assistance, please contact:
support@petpovt.com
17. Promotions and Discount Codes
Promotions, discount codes, coupons, and special offers may be subject to additional conditions.
Unless otherwise stated:
- Discounts have no cash value.
- Certain products may be excluded.
- Promotions may have expiration dates.
- Discount codes may not be combined.
- Discounts generally cannot be applied retroactively to completed purchases.
We may modify or discontinue promotions in accordance with applicable law and the terms communicated with the applicable promotion.
18. Accuracy of Website Information
We make reasonable efforts to keep website information accurate and current.
However, our website may occasionally contain typographical errors, inaccuracies, or omissions regarding product descriptions, specifications, prices, promotions, availability, shipping information, or other content.
Where permitted by applicable law, we may correct errors and update information.
19. Intellectual Property
Content available through our website, including text, photographs, product images, videos, graphics, logos, icons, designs, and website layouts, may be protected by copyright, trademark, and other intellectual property laws.
Unless expressly authorized by us or permitted by applicable law, you may not reproduce, distribute, modify, republish, sell, or commercially exploit protected website content without permission.
20. Reviews and User Content
If you submit reviews, photographs, comments, feedback, suggestions, or other content, you represent that you have the right to provide such content.
You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, infringes another person’s rights, contains malicious software, or otherwise violates applicable law.
Subject to applicable privacy and intellectual property laws, content voluntarily submitted for publication may be used in connection with our website, products, and services.
21. Third-Party Services
Our website may use or link to third-party services, including ecommerce platforms, payment processors, shipping carriers, analytics providers, advertising providers, and other technology services.
Third-party services operate independently and may be governed by their own terms and privacy policies.
We are not responsible for websites or services operated independently by third parties that we do not control.
22. Prohibited Uses
You may not use our website or services to violate applicable laws, engage in fraudulent transactions, infringe intellectual property or other legal rights, submit intentionally false information, attempt unauthorized access to our systems, introduce malicious software, interfere with website security, or misuse our payment systems.
We may restrict access where reasonably necessary to protect our services, customers, or legal rights.
23. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that access to our website will always be uninterrupted, completely secure, or error-free.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.
24. Limitation of Liability
To the maximum extent permitted by applicable law, ELARION TRADE GROUP LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or online services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to limit statutory consumer rights.
25. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold ELARION TRADE GROUP LLC harmless from claims, losses, liabilities, damages, or reasonable expenses resulting from your unlawful use of our website or material violation of these Terms.
This provision does not limit statutory consumer rights.
26. Privacy
Our collection and processing of personal information is described in our Privacy Policy.
Privacy-related questions or requests may be submitted to:
support@petpovt.com
27. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue in effect.
28. Entire Agreement
These Terms, together with our Return & Refund Policy, Privacy Policy, Shipping Policy, and other applicable policies displayed on our website, constitute the applicable terms governing your use of our website and purchase of our products.
29. Changes to These Terms
We may update these Terms periodically to reflect changes to our business, products, services, website, or applicable requirements.
The latest version will be published on this page with an updated “Last Updated” date.
Changes will not retroactively reduce consumer rights relating to completed purchases where prohibited by applicable law.
30. Contact Information
If you have questions about these Terms, our products, your order, shipping, returns, refunds, or after-sales support, please contact:
ELARION TRADE GROUP LLC
22483 HICKORY LN
BULLARD, TX 75757
United States
Customer Support Email:
support@petpovt.com
When contacting us regarding an existing order, please include your order number so that we can assist you more efficiently.
Important: The business address above is provided for company identification and correspondence purposes. It is not automatically our return warehouse address. Please contact customer service before returning any product.